In the event you need to cancel your shelling trip we ask you give us 5 days notice and you will not be charged a fee. If for any reason you are unable to make your trip and it is within 5 days of the tour you will be charged the full amount of the tour on your credit card. You also are not able to change your mind the day of if you have scheduled a private 6 hour tour to a 4 hour tour. Once you book your tour no changes can be made unless we have been given days nnotice We understand things happen which are unavoidable and we will certainly be mindful of each situation and assess each request individually.
Also we ask that you arrive to the marina 15 minutes prior to your deoardepa time. We will only wait 15minutes past the departure time. If you are late past the 15 minute grace period we will leave the dock and you will be charged the full amount of the tour. So please be on time or if anything – early!
For the most part here in SW Florida we have beautiful weather. During summer we experience afternoon thunderstorms and for that reason we usually schedule tours in the morning. Your safety is our #1 priority and we are always checking radar and keeping an eye on the weather. If we have to cancel for any reason due to unsafe conditions we will either reschedule the tour for another time or give you a full refund. We will go in rain as long as its not accompanied by severe weather. This will be at your Captains discretion. We do provide each guest with a lightweight rain poncho if needed. Make sure you ALWAYS have your phone with you and on the day of the tour so if for any reason we need to contact you, we are able to reach you.